Address of Sydney Shuttles
  • 5 Landy St,
    Matraville NSW 2036
Sydney Shuttles contact no.
  • 02 9661 1170
Email Address of Sydney Shuttle
  • info@sydneyshuttles.com.au

FAQ

Sydney Shuttle
Our general shuttle bus services any hotels/motels and backpackers within CBD, Kings Cross, Darling Harbour and Central area. Shuttle transfers do not service private homes or timeshare apartments.

We can also offer personalised transfer, which is suitable for groups of people or for transfers to suburbs. Private bus is not shared with other people and takes you straight to your destination.
You can book our general shuttle bus service online.

Personalised transfers can be booked over the phone or via e-mail.
Passengers arriving at Domestic Terminal need to make their way to the pickup areas, which is located between Terminal 2 and 3. Our buses leave the bus stop every 30 minutes.

Passengers arriving at International have to go to the meeting point which is located at meddle of the arrivals, opposite to ANZ bank beside to car rentals. Also Costumers can call us upon arrival. Once they call, we will advise them on the pickup location and send a bus to pick them up. Please see the transfers page for maps of these locations.

In case you book personalised transfer, our representatives will be meeting you inside the Terminal holding the sign with your name on it.
Passengers need to allow 2 hours in advance if they are flying Domestic and 3 hours in case the flight is International, unless specified otherwise by the airline. This timeframe stands for 1 hour travel time to the Airport due to additional stops at other hotels and check-in. Sydney Shuttle accepts no responsibility for missed flights due to passengers not booking the bus with enough time to spare. In the event of any flight changes, Sydney Shuttle insists that you inform the head office at least 24 hours before the trip.

In case you book personalised transfer, allow just 30-40 minutes to get to the Airport from CBD.

Travel times may vary due to traffic, road works or weather conditions.
You can only book your trip with our head office by calling +61 2 96611170 or via email on our contact page. Any booking made by the driver or with driver are not valid.
Due to space limitations each passenger is only allowed to have 1 suitcase and 1 carry-on. In more room required, please contact us and we'll arrange the driver to charge you additional $10 per extra bag on board.
If you feel the driver has been friendly and courteous, then a tip would be appreciated.
You can cancel your booking at any time via e-mail or by calling us. Please note that tickets are generally non-refundable, however, you can keep them for future use as they have got no expiry date.